Shipping policy

. Order processing

Orders are processed within 2–3 business days after payment is received (Monday–Friday, excluding holidays), unless otherwise mentioned in an email from us.
During busy periods (Valentine’s Day, Easter, Mother’s Day, Christmas), processing times may be slightly longer; any significant delay will be communicated by email.
You will receive a shipping confirmation email with tracking information once your order has shipped.

We currently ship within the United States.

Standard shipping: typically delivers within 3–7 business days after dispatch, depending on the destination and carrier delays.
Expedited shipping (when available): typically delivers within 1–3 business days after dispatch.

Delivery time estimates are provided by the carrier and are not guaranteed; weather, carrier disruptions, and holidays can cause delays.

Shipping charges for your order are calculated and displayed at checkout based on your order weight, destination, and selected service.
We do not currently offer free shipping; all orders are subject to shipping charges as shown at checkout.

Because our products are chocolate and temperature-sensitive, we take extra care during warm months:

When temperatures along the shipping route are high, we may use insulated packaging and ice packs to help protect your chocolates in transit; a small additional charge may apply to cover these materials.
We may limit the shipping days (for example, Monday–Wednesday) during hot weather to reduce the risk of packages sitting in transit over a weekend.
We recommend that someone be available at the delivery address to receive the package as soon as it arrives; chocolates left outside for extended periods can melt, and we cannot be responsible for damage caused by heat after delivery.

We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time (unless otherwise indicated on the website).
Certain products may be unavailable for shipping to particularly warm regions during peak summer months; any such restrictions will be noted on the product page.

Once your order has shipped, you will receive an email with a tracking number.
You can use this tracking number on the carrier’s website to follow the progress of your shipment.

We are not responsible for delays caused by the carrier, incorrect or incomplete shipping addresses provided by the customer, or other circumstances beyond our control (weather, carrier disruptions, etc.).
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the package and items so we can assist you.
If your package is marked as “delivered” by the carrier but you cannot locate it, please first check with household members and neighbors, and contact the carrier; we will do our best to help, but are limited in what we can do once an order is scanned as delivered.

For information about returns, exchanges, or refunds, please refer to our separate Returns & Refunds Policy.
Because chocolate is a perishable product, we are generally unable to accept returns of opened or partially consumed items, but we will always review quality issues on a case-by-case basis.